Emotional Intelligence and Human Hacking


Soft Skills - The Key to Hacking Your Career

Prominent and very wise individuals in INFOSEC have published blog posts and offered wisdom to those who seek to enter our industry.  One of the best sides of our community is on display when venerable types extend a hand to the next generation.  These amazing articles and collections of links and training resources can help guide many hopefuls on the path toward knowledge and perhaps their first of many rewarding jobs.  However, what if you aren’t just focusing on your first new job, but instead you want to take a broader view and help plot out your entire career?  What if you don’t simply want to work for an INFOSEC business but instead you aim to run your own company?  I have started and currently own several successful security firms… and I believe there are some very specific points and considerations that don’t get brought up in the discussion.  With the hope of saving countless new employees from failure and many new businesses from bankruptcy, in this presentation I discuss the key element that many people fail to bring to the table when starting a security career… and the secret to the success of so many INFOSEC individuals who came before us.

2019/10/24 - Wild West Hackin' Fest
video | slides



The Silver Tongue vs the Iron Fist

Physical security operations are meant to keep your people and your facility safe. And while you've heard me discuss the myriad ways that team and I get through mechanical and electronic access control systems... often it's the human element that is weakest. And it also is the most overlooked. But this is not a social engineering talk. Nor is this a talk about how to make your employees and executives more aware about phishing and tailgating.

No... this is a much more hard-hitting talk about physical security on the front lines

Whether guards, goons, or general volunteers... your staff who interact with the public are the first line of defense against those who would cause trouble and disrupt your affairs. But do your people have the skills to contain disturbances calmly and professionally? Or are some on your team inadvertently making incidents worse because they lack training in certain key disciplines?

I share what I've learned through decades of work as a guard, a counselor, and a professional ruffian bent on getting past defenses. Often, it's not bluster and displays of authority that are the best medicine when folk step out of line... rather, it tends to be individuals with the best people skills and training in crisis management who come to the rescue time and time again.

2010/03/30 - BSides Orlando
video | slides